We (“Earn and Excel Ltd”) will always endeavour to be as helpful as we can to Individuals and Companies who entrust us with training them. We ask individuals and companies to respect a few terms and conditions.
For Individuals booking a course. All payments must be made on our secure booking page prior to the course commencing.
For companies booking a course:
- We accept payment via BACS/CHAPS transfer within 30 days of issuing an email invoice.
- We can raise an electronic invoice that can be paid online or over the phone with a Credit/Debit card
If the attendee (or acting party) cancels within 7 days of the course, our charge will be 100% of the course booking.
If the attendee (or acting party) cancels within 8-21 days of the course, our charge will be 50% of the course booking.
If the attendee (or acting party) cancels with greater than 21 days’ notice than we will issue a full refund.
There is an expectation for the attendee to be appropriately prepared prior to the training session. Where a pre-requisite is needed, this will be communicated beforehand and access to online material provided to help with preparation.
If the attendee still isn’t prepared, then we can ask the attendee to leave the course (which will not be refunded)